Shipping policy

 

Shipping Policy

1. Processing Time

All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

  • Standard Shipping: [ Free] – Estimated delivery within 2 weeks

Delivery times are estimated and are not guaranteed. Delivery delays can occasionally occur.

3. Shipping Destinations

We currently ship to the following locations:

  • [List of countries or regions-United States, Canada, United Kingdom, Australia, New Zealand.]

If you do not see your location listed, please contact us at [shoppetza@gmail.com] to discuss potential shipping options.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. The tracking number will be active within 24 hours.

5. Delivery Issues

If your package is marked as delivered but you have not received it, please check with your neighbors or local delivery carrier. If you are still unable to locate your package, please contact us at shoppetza@gmail.com and we will assist you in resolving the issue.

6. Shipping Address Errors

Please ensure that you provide the correct shipping address at checkout. We are not responsible for orders shipped to incorrect addresses due to errors or omissions on the customer’s part. If you notice an error in your shipping address after placing an order, please contact us as soon as possible to make corrections.

7. International Orders

For international orders, please note that customs duties, taxes, and fees are the responsibility of the customer. We are not responsible for any delays or additional costs incurred due to customs processing.

8. Returns & Exchanges

Please refer to our [Returns & Exchanges Policy] for information on how to return or exchange items.

9. Contact Us

If you have any questions about shipping, please contact us at shoppetza@gmail.com 

Thank you for shopping with us!